30 DAY MONEY BACK GURANTEE

Try our service for 30 days, risk free. If you decide you don't want to continue hosting with us within 30 days, we'll issue a full refund. Refunds must be requested when submitting your cancellation request in order to be processed. Payments made by Check or Money Order are non-refundable.

Please note, domain registration, domain transfer, SSL certificate and any setup fees are non-refundable. But you will continue to own your domain even if you decide not to host with us. Refunds for failed domain transfers are issued as service credit only.

For dedicated hosting customers, setup fees and the first month's fee are non-refundable.

Accounts terminated due to Acceptable Use Policy violation are not eligible for any refunds.

99.9% uptime guaranteed - View 3rd Party Uptime Stats Here

However, we are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:
Network conditions across the internet (outside of our network), such as between your ISP and our data center
DDoS or other attacks on our servers
Problems with Your ISP's network
Browser or DNS caching issues

Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum, and will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime guarantee.

This guarantee is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a refund in the amount of 5% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum refund given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.